Client Care Assistant

Medivet; North Ferriby; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Job summary

A leading veterinary practice in North Ferriby is seeking a Client Care Assistant to be the first point of contact for clients and deliver exceptional service. Responsibilities include managing reception duties, coordinating appointments, and providing support in a collaborative team environment. Ideal candidates will have excellent reception skills, good numeracy, and preferably experience in veterinary care. This role offers a range of employee benefits including health support, annual leave, and additional perks.

Qualifications

• Experience using online appointment booking systems.
• Desirable previous veterinary receptionist experience.
• Ability to prioritize and remain calm under pressure.

Responsibilities

• Carry out reception duties and greet clients on arrival.
• Triage emergency appointments and contact clients as needed.
• Manage practice diary to optimize appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Exceptional client care

Excellent reception skills

Good numeracy skills

Team player

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team