Client Care Assistant

Medivet & Partners; Borehamwood; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling support

Life Assurance

5 weeks’ annual leave

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners is seeking a Client Care Assistant (CCA) to be the first point of contact for clients, delivering exceptional care to clients, patients, and colleagues. Responsibilities include reception duties, managing appointments, and ensuring client satisfaction.

The ideal candidate will possess strong reception skills, numeracy, and the ability to prioritize and remain calm under pressure. This role offers a supportive environment that values and encourages personal development.

Qualifications

• Skilled at providing exceptional client facing care with excellent reception skills.
• Good numeracy skills and experience using online appointment booking systems.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised.

Skills

Exceptional client care

Reception skills

Numeracy skills

Appointment booking systems

Team playing

Prioritisation

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team