Client Care Assistant

Medivet & Partners; Northam; On-site; GBP 12,398 - 15,153; Part time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance

Annual leave 5 weeks

Extra Day for You

Cycle to Work

Season Ticket loans

Medivet discounts

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client calls and visits. You will deliver exceptional care, supporting clients, patients, and colleagues. The role is 18–22 hours per week across four days (Mon, Tue, Thu, Fri) with 1 in 4 Saturdays.

We welcome applicants who can prioritise, stay calm under pressure, and learn quickly. Previous veterinary receptionist experience is desirable and will be an advantage.

Qualifications

• Strong client-facing reception skills and numeracy are essential.
• Experience with online appointment booking systems is preferred.
• Previous veterinary receptionist experience is desirable.
• Able to prioritise, stay calm under pressure, and learn flexibly.

Responsibilities

• Carry out reception duties: greet clients, update records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointments.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online booking systems

Team player

Tools

Appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Hours to be confirmed, to be between 18-22 hours per week across four days—Monday, Tuesday, Thursday and Friday—including 1 in 4 Saturdays.

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team