Client Care Assistant (CCA)

Medivet View All Jobs

Watford

On-site

GBP 18,000 - 24,000

Full time

5 days ago

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Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks' annual leave plus Bank/Hols

Extra 'Day for You'

Cycle to Work

Season Ticket loans

Discounts on Medivet products and...

Job summary

Medivet is seeking a Client Care Assistant (CCA) to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves reception duties, triaging emergencies, managing the diary, answering calls, and processing repeat prescriptions within a collaborative veterinary practice. A supportive team and ongoing learning are emphasized.

Qualifications

Strong client-facing care and reception skills.
Good numeracy and experience with online appointment booking systems.
Team player who wants to make a difference in a supportive practice.

Responsibilities

Carry out reception duties, greeting clients on arrival, and updating records.
Triage the impact of emergency appointments, contacting clients and rearranging as needed.
Manage the practice diary to ensure appointment availability is optimised to team skillset.
Answer client phone calls and manage messages.
Ensure appointment slots are available for clients to book online.
Process any repeat prescription order requests.
Work collaboratively within a supportive team.

Skills

Client facing care

Reception skills

Numeracy skills

Teamwork

Online booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team
You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

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