Client Care Assistant

Medivet & Partners; Rotherham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks' annual leave + Bank Holidays

Extra 'Day for You'

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners is looking for a friendly Client Care Assistant to be the first point of contact for clients, handling reception duties and updating records with care and professionalism.

You will triage emergency appointments, contact clients as needed, and help manage the diary to ensure availability. This role fosters teamwork within a 24-hour hospital site, with opportunities to learn and grow in a veterinary setting.

Qualifications

• Excellent client-facing care and communication
• Good numeracy and accuracy
• Experience using online appointment booking systems
• Team player who can adapt and learn
• Veterinary receptionist experience is desirable

Responsibilities

• Carry out reception duties, greet clients, update records
• Triage emergencies and contact/reassing appointments as needed
• Manage the practice diary to optimise appointment availability
• Answer client phone calls and manage messages
• Ensure online booking slots are available for clients
• Process repeat prescription requests
• Work collaboratively within a supportive team
• 1 in 4 Saturdays at our 24-hour hospital site (Medivet Dearne Valley)

Skills

Reception skills

Numeracy

Online booking systems

Team player

Willing to learn

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You'll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillsetAnswer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• 1 in 4 Saturdays at our 24 hour hospital site (Medivet Dearne Valley)