Veterinary Receptionist & Client Care Advocate

Pets at Home Limited; Gloucester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

20% Vet Group discount

Discounts and cashback

In-house career development

Pension scheme

Holiday allowance

Birthday day off

Job summary

Pets at Home Gloucester Barnwood Vets for Pets is seeking a Veterinary Receptionist / Client Care Advisor to join a supportive team near Gloucester town centre. You will be the primary link between clients and the clinical team, greeting clients, managing bookings and payments, and ensuring a warm, welcoming visit for every pet and owner.

Experience in a veterinary reception is preferred but not essential; we value calm, organised individuals with a can-do attitude, who love animals and thrive

Qualifications

• Experience in veterinary practice is preferred but not essential.
• Must be calm, organised, and able to work in a fast-paced environment.
• Strong customer service and communication skills, with a friendly manner.

Responsibilities

• Provide exceptional client service and support to the clinical team.
• Greet clients and manage payments and future bookings confidently.
• Coordinate day-to-day practice operations using the online booking system.
• Assist with GDPR compliance and maintain professional appearance.

Skills

Vet reception experience

Customer service

Computer literacy

GDPR compliance

Cash/Card payments

Calm under pressure

Love for pets

Organised

Tools

Online booking system

Job description

Pets at Home Gloucester Barnwood Vets for Pets is seeking a Veterinary Receptionist / Client Care Advisor to join a supportive team near Gloucester town centre. You will be the primary link between clients and the clinical team, greeting clients, managing bookings and payments, and ensuring a warm, welcoming visit for every pet and owner.

Experience in a veterinary reception is preferred but not essential; we value calm, organised individuals with a can-do attitude, who love animals and thrive