Veterinary Receptionist/ Client Care Advisor

Vets for Pets; Gloucester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounts

Career development

Pension scheme

Holiday allowance

Birthday day off

Job summary

Gloucester Barnwood Vets for Pets is hiring a Veterinary Receptionist / Client Care Advisor to deliver exceptional client service and pet care. You will act as the bridge between clients and the clinical team, greet clients warmly, manage bookings and payments, and support the daily operations using our online booking system.

We value a calm, organised individual who enjoys pets, treats clients with empathy, and can balance compassion with efficiency while adhering to GDPR guidelines.

Qualifications

• Has previous experience working in a veterinary practice or receptionist role.
• Calm, organised and thrives in a fast-paced environment.
• Loves pets and brings energy, enthusiasm.
• Balances compassion with efficiency.
• Comfortable using computer systems and managing bookings/payments.
• Must have a can-do attitude.
• Answers the phone, deals with queries, transfers calls and takes messages.

Responsibilities

• Provide exceptional service to clients and care to their pets; act as a link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team.
• Ensure client satisfaction at each visit and that they look forward to the next visit.
• Greet clients, offer support, guidance, and expertise; manage payments and bookings confidently.
• Coordinate day-to-day routines using the online booking system; computer literacy is a must.

Skills

Customer service

Communication

Organizational skills

Computer literacy

GDPR compliance

Calm under pressure

Tools

Online booking system

Job description

Veterinary Receptionist / Client Care Advisor

If you’re passionate about delivering exceptional customer service, enjoy working collaboratively, and have a genuine passion for animal care, we have a fantastic opportunity for you to join Gloucester Barnwood Vets for Pets, with an immediate start available.

This standalone practice is ideally located just five minutes from Gloucester town centre and offers onsite parking. You’ll be working alongside a supportive and experienced team, including one Head Clinical Care Advisor, two Clinical Care Advisors, four full-time vets, a Practice Manager, three RVNs, one VCA, and two Student Nurses.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• We will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Previous veterinary experience desirable but not essential.

This is a full-time working 40 hours per week with shifts between 8am & 7pm Monday to Friday with 1 in 4 Saturday between 8am & 5pm - The salary will be in line with the National Minimum Wage

What we are looking for:

• Has previous experience working in a veterinary practice or receptionist experience
• Is calm, organised and thrives in a fast past environment
• Brings energy, enthusiasm and has a genuine love for pets
• Can balance compassion with efficiency
• Happy using computer systems and managing books
• Must have a can-do attitude
• Answering the phone, dealing with queries, transferring calls and taking messages where applicable
• Taking card and cash payments
• Working in accordance with GDPR
• Meeting and greeting clients in a professional manner
• Providing a warm and welcoming experience to our clients arriving at the practice

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer a range of benefits, including

• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• Access to exclusive discounts and cashback offers
• In-house career development opportunities
• A pension scheme
• Holiday allowance
• An extra day off to celebrate your birthday

Location:

GL4 3HA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect, and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, People, and our Planet. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!