Pet Care Receptionist & Client Experience Lead

IVC; Basingstoke; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Annual leave

Maternity/Paternity pay

Healthcare plan

Learning & development

Pension scheme

Discounted veterinary care

Job summary

inspiring vet care, a UK-based veterinary care provider, is seeking a friendly Receptionist for GP Vets. This part-time fixed-term role lasts 6 months and will be based across two sites, Basingstoke and Tadley.

You will be the first point of contact for clients, delivering a welcoming, professional experience while handling appointments, enquiries and client communications in a small, collaborative team.

Qualifications

• Friendly, organised and customer-focused individual.
• Experience in a customer-facing role with attention to detail.
• Ability to multitask in a busy environment.
• Collaborative attitude and willingness to support colleagues.
• Proactive with openness to feedback and learning.

Responsibilities

• Greet clients and their pets.
• Liaise with veterinary practices.
• Arrange appointments.
• Deal with inbound enquiries.
• Deal with billing and insurance claims.
• General administration tasks.

Skills

Communication

Customer service

Organised

Team player

Job description

inspiring vet care, a UK-based veterinary care provider, is seeking a friendly Receptionist for GP Vets. This part-time fixed-term role lasts 6 months and will be based across two sites, Basingstoke and Tadley.

You will be the first point of contact for clients, delivering a welcoming, professional experience while handling appointments, enquiries and client communications in a small, collaborative team.