Client Care Advisor

Vet Group; Bolton; On-site; GBP 9,000 - 10,000; Part time

Benefits offered by this job

20% discount at Vet Group

Discounts at Pets at Home and Groom

In-house career development

Pension

Holiday allowance

Job summary

Bolton Horwich Vets for Pets is seeking a friendly Receptionist to join our team on a part-time basis. You will greet clients and their pets, provide guidance on services, manage bookings and payments, and support the clinical team to ensure smooth daily operations.

The role requires a welcoming personality, good computer literacy for our online booking system, and prior receptionist or customer service experience.

Qualifications

• Previous receptionist and customer service experience is essential.

Responsibilities

• Greet clients on arrival and provide a welcoming, helpful service.
• Guide clients about practice services and bookings; support the clinical team.
• Be calm and attentive, prioritising clients' needs and satisfaction.
• Manage payments and future bookings confidently.
• Assist with day-to-day coordination using the online booking system.

Skills

Receptionist experience

Customer service experience

Job description

If you love delivering excellent service and thrive in a team environment, we have an exciting opportunity for you at our Bolton Horwich Vets for Pets practice as a Receptionist. What your typical day will look like Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. This is a Part Time role working 14 hours per week, from 12pm to 7pm on Thursday and Friday each week. Additional hours to support with holiday cover will be required. Please note bank holidays are included on a rota basis. Previous receptionist and customer service experience is essential for this role. The attributes required
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this role is £12.71 per hour.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about Their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.