Veterinary Receptionist

Vets for Pets; City Of London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Pension and holiday allowance

Job summary

Charlton Vets for Pets is seeking a friendly Receptionist for a full-time position (40 hours per week) with a 1 in 4 weekend rota. The role involves welcoming clients and pets, handling bookings and payments, and supporting daily clinic operations. Computer literacy is essential, and there is opportunity for occasional VCA shifts.

You will work as the front-facing link between clients and the veterinary team, delivering exceptional service and contributing to a welcoming practice environment.

Qualifications

• Deliver exceptional client service and care for pets.
• Greet clients and provide guidance on services.
• Be calm, attentive, and responsive to client needs.

Responsibilities

• Greet clients and their pets on arrival.
• Provide support, guidance and booking assistance.
• Manage payments and bookings using the online system.
• Keep the clinic clean, tidy and well-organised.
• Assist with stock management and preparation for operations.

Skills

Customer service

Communication

Computer literacy

Team player

Friendly demeanor

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Charlton Vets for Pets!

This is a Receptionist position working full-time, covering 40 hours per week and will include 1 in 4 weekends on a rota basis.

There is scope for occasional VCA shifts if this is of interest to you but is not essential to the role.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Other tasks will include keeping the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations and deep cleaning all areas.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• We are looking for someone who would like to build their career in customer care within the veterinary industry.
• Previous experience as a Receptionist would be advantageous but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. We are happy to offer career progression for the right candidate.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: SE7 7TZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!