Client Care Advisor

Vet Group; Greenwich; Presencial; GBP 16 000 - 20 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Resumo da oferta

Vet Group in London SE10 8DA is seeking a part-time Client Care Assistant to greet clients and their pets, provide guidance on services, and support the clinical team with a friendly, efficient approach.

You will manage bookings and payments using our online system, help keep the day running smoothly, and contribute to a welcoming atmosphere that makes clients feel confident about future visits.

Qualificações

• Experience in customer service or reception is preferred.
• Excellent communication and interpersonal skills.
• Proficiency with booking systems and payments handling.

Responsabilidades

• Greet clients and their pets on arrival.
• Assist with bookings, payments and future appointments.
• Coordinate day-to-day tasks to keep the practice running smoothly.
• Maintain a welcoming and professional atmosphere.

Conhecimentos

Client service

Communication

Cash handling

Team collaboration

Ferramentas

Online booking system

POS (payments)

Descrição da oferta de emprego

This is a part time role working 34.25 hours per week, including 1 in 4 Saturdays. What your typical day will look like Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. You'll be working within a great team made up of 3 CCAs, 1 Practice Manager, 2 RVNs, 1 SVN, 4 Vets and a Practice Owner. The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
  In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: SE10 8DA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Business Unit: Vet Group Date: 17 Sept 2026