Veterinary Receptionist – 24/7 Pet Care Team

Animal Trust (UK)

Warrington

Hybrid

GBP 21,000 - 24,000

Full time

3 days ago

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Job summary

Animal Trust (UK) in Warrington is opening a brand-new 24/7 veterinary hospital and is seeking Receptionists to join the team. You will be the friendly first contact, assisting clients with appointments, processing payments, and supporting the clinical team to ensure compassionate care.

The role requires experience in medical/veterinary reception, excellent organisational skills, and the ability to stay calm under pressure.

Qualifications

Experience working on a medical or veterinary reception is required for this role.
Strong organisational skills and the ability to work under pressure.
We are especially looking for people who have worked with clients in stressful situations.

Responsibilities

Welcoming clients and their pets for appointments while maintaining a compassionate and professional attitude at all times.
Answering telephone calls and responding to client queries.
Handling medication prepared by the veterinary surgeon and handing it to clients.
Maintaining the reception, waiting area and consultation rooms to a high standard of clinical cleanliness.
Dealing with stressed or upset clients and connecting them to the appropriate teams.
Taking payments, registering new clients and addressing client concerns.
Organising and restocking the practice where required.
Complying with all health and safety procedures.
Complying with data protection legislation to ensure client and patient confidentiality.