Veterinary Receptionist

Animal Trust Limited; Wrexham; À distance; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Animal Trust in Wrexham is seeking a receptionist to join our clinical team. You will assist with appointments, take payments, manage the diary, and help ensure smooth day-to-day reception operations in a busy veterinary setting.

The role requires experience on a veterinary or medical reception, strong organisation, and the ability to handle stressful situations with empathy and clear communication. On-site work with a supportive team and a focus on compassionate care for pets and their owners.

Qualifications

• Experience working on a medical or veterinary reception is required for this role.
• Strong organisational skills and the ability to work under pressure.
• Empathy, understanding and good communication are essential.

Responsabilités

• Welcoming clients and their pets for appointments with a compassionate and professional attitude.
• Answering telephone calls and responding to client queries.
• Handling medications prepared by the veterinary surgeon and handing them to clients.
• Working within a team (and at times alone) to maintain reception, waiting area and consultation rooms to a high standard of cleanliness.
• Dealing with stressed or upset clients and connecting them to the appropriate teams.
• Taking payments, registering new clients and addressing client concerns.
• Organising and restocking the practice as required.
• Complying with health and safety procedures.
• Complying with data protection legislation to ensure client and patient confidentiality.

Connaissances

Veterinary reception experience

Customer service

Cash handling

Diary management

Description du poste

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our mission of ensuring every pet has access to affordable veterinary care? We are seeking a receptionist to join our team at Wrexham.

At Animal Trust, you'll find a supportive and inclusive culture that values each individual's contribution. We operate without hierarchy, fostering an environment where every team member contributes to our shared commitment to clinical excellence.

Why You Matter

Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team on-site, you will help us achieve our primary aim of ensuring sick pets can access our services.

Assisting our clients with appointments, taking payments, diary management, debt control and insurance, will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount in ensuring they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times.
• Answering telephone calls and responding to client queries.
• Handling medication prepared by the veterinary surgeon and handing it to clients.
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness.
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required.
• Taking payments, registering new clients and addressing client concerns.
• Organising and restocking the practice where required.
• Complying with all health and safety procedures.
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times.

Are You Our Ideal Candidate?

Experience working on a medical or veterinary reception is required for this role. You will need strong organisational skills and the ability to work under pressure. We are especially looking for people who have worked with clients in stressful situations.

Taking your pet to the vet when they are sick can be very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and good communication are therefore especially important. We will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars

• Contracted hours: 35 hours per week
• Rota pattern: Shift length either 10 and 5 hrs long covering the hours of 08:30-19:00hrs
• Weekend: 1:4 Saturday days
• Annual Leave: 5.6 weeks including bank holidays

This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.