Compassionate Veterinary Receptionist (Part-Time, 20h)

Animal Trust (UK); Barnsley; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Annual leave

Job summary

Animal Trust (UK) Barnsley is seeking a part-time receptionist to welcome clients and their pets, manage appointments, diary, and payments. You'll be the friendly front line, coordinating with clinical staff to ensure smooth daily operations and compassionate care.

Prior veterinary reception experience is desirable but not essential; we value empathy, resilience under pressure, and excellent communication. The role involves handling calls, directing inquiries, and maintaining a clean, welcoming

Qualifications

• Experience of working on a medical or veterinary reception is desirable but not essential.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and clear communication with clients.

Responsibilities

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medications prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Skills

Organisational skills

Empathy

Communication skills

Stress management

Teamwork

Job description

Animal Trust (UK) Barnsley is seeking a part-time receptionist to welcome clients and their pets, manage appointments, diary, and payments. You'll be the friendly front line, coordinating with clinical staff to ensure smooth daily operations and compassionate care.

Prior veterinary reception experience is desirable but not essential; we value empathy, resilience under pressure, and excellent communication. The role involves handling calls, directing inquiries, and maintaining a clean, welcoming