Veterinary Receptionist for 24/7 Hull Hospital Launch

Animal Trust (UK); Hull and East Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Programme

Enhanced maternity and paternity leave

Annual leave – 5.6 weeks incl. bankhol

Supportive team culture

Opportunity to launch Hull hospital

4% contribution Pension

20% staff discount

Job summary

Animal Trust (UK) is opening a brand-new Hull veterinary hospital and seeks experienced receptionists to join the opening team. You’ll welcome clients and their pets, manage appointments and payments, and support the clinical team with empathy and professionalism.

As part of a 24/7 hospital, you’ll handle a busy, varied environment with strong teamwork and excellent communication. The role offers stable hours and a chance to build a long-term career in affordable veterinary care.

Qualifications

• Previous experience working in a veterinary reception role or similar environment.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Excellent communication and customer service skills.
• A calm, empathetic approach when supporting worried or upset clients.
• The ability to work collaboratively with a wider clinical and non-clinical team.
• Flexibility and a willingness to work a mixture of early and late shifts.

Responsibilities

• Welcoming clients and their pets, providing a friendly, compassionate and professional first point of contact.
• Answering telephone calls and responding to client enquiries.
• Managing appointments, diaries and the day-to-day organisation of reception.
• Registering new clients, processing payments and assisting with insurance and account queries.
• Handling medication prepared by veterinary surgeons and handing it to clients in line with practice procedures.
• Working closely with the clinical team to support the smooth running of the hospital.
• Supporting clients who may be distressed, worried or facing difficult decisions about their pets, ensuring they receive empathy and appropriate support.
• Maintaining high standards of cleanliness and organisation across reception, waiting areas and consultation rooms.
• Restocking supplies and helping keep the hospital running efficiently.

Skills

Veterinary reception experience

Organisational skills

Communication skills

Empathy

Teamwork

Shift flexibility

Job description

Animal Trust (UK) is opening a brand-new Hull veterinary hospital and seeks experienced receptionists to join the opening team. You’ll welcome clients and their pets, manage appointments and payments, and support the clinical team with empathy and professionalism.

As part of a 24/7 hospital, you’ll handle a busy, varied environment with strong teamwork and excellent communication. The role offers stable hours and a chance to build a long-term career in affordable veterinary care.