Veterinary Receptionist

Animal Trust Limited; Warrington; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

Animal Trust (UK) in Warrington is opening a brand-new 24/7 veterinary hospital and is seeking Receptionists to join the team. You will be the friendly first contact, assisting clients with appointments, processing payments, and supporting the clinical team to ensure compassionate care.

The role requires experience in medical/veterinary reception, excellent organisational skills, and the ability to stay calm under pressure.

Qualifications

• Experience working on a medical or veterinary reception is required for this role.
• Strong organisational skills and the ability to work under pressure.
• We are especially looking for people who have worked with clients in stressful situations.

Responsibilities

• Welcoming clients and their pets for appointments while maintaining a compassionate and professional attitude at all times.
• Answering telephone calls and responding to client queries.
• Handling medication prepared by the veterinary surgeon and handing it to clients.
• Maintaining the reception, waiting area and consultation rooms to a high standard of clinical cleanliness.
• Dealing with stressed or upset clients and connecting them to the appropriate teams.
• Taking payments, registering new clients and addressing client concerns.
• Organising and restocking the practice where required.
• Complying with all health and safety procedures.
• Complying with data protection legislation to ensure client and patient confidentiality.

Skills

Medical/veterinary reception

Organisational skills

Communication under pressure

Empathy

Job description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our mission of ensuring every pet has access to affordable veterinary care? We are currently seeking Receptionists to become an integral part of our team at our brand-new site in Warrington, Cheshire.

Our Warrington site is our 17th location and 6th hospital, and we’re incredibly excited about bringing our model of accessible veterinary care to the area. Opening as a 24/7 hospital, the site will provide round-the-clock care for pets, delivering high-quality treatment at an affordable price while supporting pets and their owners whenever they need us most.

Why You Matter

Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team on-site, you will help us achieve our primary aim of ensuring sick pets can access our services.

Assisting our clients with appointments, taking payments, diary management, debt control and insurance, will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount in ensuring they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times.
• Answering telephone calls and responding to client queries.
• Handling medication prepared by the veterinary surgeon and handing it to clients.
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness.
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required.
• Taking payments, registering new clients and addressing client concerns.
• Organising and restocking the practice where required.
• Complying with all health and safety procedures.
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times.

Are You Our Ideal Candidate?

Experience working on a medical or veterinary reception is required for this role. You will need strong organisational skills and the ability to work under pressure. We are especially looking for people who have worked with clients in stressful situations.

Taking your pet to the vet when they are sick can be very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and good communication are therefore especially important. We will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars

• Contracted hours: 35 hours per week
• Shift times: shifts consisting of both earlies and lates - 7.45am-18.15 hrs 13.30 - 00:00hrs
• Rota pattern: 4 on 4 off
• Annual Leave: 5.6 weeks including bank holidays

This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.