Veterinary Receptionist — 4‑Day Week, Compassionate Care

Animal Trust (UK); Dewsbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Animal Trust in Dewsbury is seeking a dedicated receptionist to support our veterinary surgery. You will be the first point of contact for clients and their pets, handling appointments, payments and inquiries with empathy and professionalism.

Role involves diary management, client communications, and working as part of a small team to ensure smooth clinic operations and compassionate care for animals in need.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and effective communication are essential in dealing with clients and their pets.

Responsibilities

• Welcoming clients and their pets for appointments with a compassionate, professional manner.
• Answering telephone calls and client queries.
• Handling medications prepared by the veterinary surgeon and handing to clients.
• Maintaining a clean and orderly reception, waiting area and consultation rooms.
• Processing payments, registering new clients and addressing client concerns.
• Restocking and organising the practice as needed while complying with health and safety procedures.
• Protecting client and patient data in line with data protection legislation.

Skills

Empathy

Organisation

Customer service

Stress management

Job description

Animal Trust in Dewsbury is seeking a dedicated receptionist to support our veterinary surgery. You will be the first point of contact for clients and their pets, handling appointments, payments and inquiries with empathy and professionalism.

Role involves diary management, client communications, and working as part of a small team to ensure smooth clinic operations and compassionate care for animals in need.