Veterinary Receptionist

Medivet; Merthyr Tydfil; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading veterinary care provider is seeking a part-time Veterinary Receptionist in Merthyr Tydfil. This role involves managing the reception area, handling client interactions, and ensuring efficient appointment scheduling. Ideal candidates will have strong client-facing skills and a genuine love for animals, contributing to exceptional care.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks’ annual leave plus Bank Holidays

An additional ‘Day for You’

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• Excellent client-facing and reception skills.
• Experience working in a team and building positive relationships.
• Strong client care skills, remaining calm under pressure.

Responsibilities

• Manage reception area and ensure a warm welcome.
• Handle payments, process repeat prescriptions, and manage appointments.
• Assess emergency appointments and contact clients to reschedule.

Skills

Client-facing skills

Reception skills

Organizational skills

Numeracy skills

Administrative skills

Job description

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Calling all animal lovers! Do you love spending time with animals as much as you do with customers?

This is an opportunity to make a real difference to every pet and every client — you will be the first face they see. As well as managing the reception area and ensuring a warm welcome, you'll handle payments, process repeat prescriptions, and manage appointments.

You’ll need to be organized, friendly, calm in emergencies, with excellent customer service skills and a genuine love of animals.

This is a part-time role for 20 hours a week: Monday 08:00 - 13:00, Wednesday 13:30 - 18:30, Thursday 08:00 - 13:00, and Friday 12:00 - 18:30, based at our Merthyr Tydfil practice.

If this sounds like you, click Apply — our friendly team looks forward to meeting you!

Key Benefits

• Health cash plan from day one (covering dental, physio, optical) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person.
• 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with service.
• An additional ‘Day for You’, a paid day off to use as you wish.
• Interest-free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Responsibilities

At Medivet, exceptional care is fundamental — for our patients, clients, and colleagues. We aim to positively impact every interaction.

• Ensure the practice is ready for opening and closing, managing tills, card machines, alarms, voicemail, and systems.
• Assess emergency appointments, contacting clients to reschedule if necessary.
• Manage the practice diary to optimize appointment availability and skillset matching.
• Ensure online appointment slots are available for booking.
• Greet clients, update records, and carry out reception duties.
• Process repeat prescription requests.
• Promote the Medivet Healthcare Plan and assist clients with sign-up procedures.
• Keep online practice information current, including hours and staff details.

Skills and Experience

• Excellent client-facing and reception skills.
• Experience working in a team and building positive relationships.
• Strong client care skills, remaining calm under pressure and diplomatic when needed.
• Ability to prioritize tasks and manage own workload.
• Good numeracy skills for handling payments and cashing up.
• Experience with online appointment booking systems.
• Strong administrative skills and responsibility.
• Trustworthy and responsible.

Desirable Skills

• Previous veterinary receptionist experience.
• Experience with social media and website content management.

About Us

Medivet is a leading veterinary care provider across the UK, including 24-hour centres and referral practices. We also have a growing presence in France, Germany, and Spain. We support a large, connected community of colleagues dedicated to providing exceptional care. Being part of Medivet means working in a forward-thinking, caring environment with top-tier equipment and treatment options. Join us and be part of our exciting future.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industries: Veterinary Services