Veterinary Receptionist

Mvsvets; Bridge Street, Whaley Bridge, High Peak, East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice is seeking a passionate Veterinary Receptionist to join their team. The role involves managing client interactions, booking appointments, and providing excellent customer service in a supportive environment. Ideal candidates will have receptionist experience, strong communication skills, and a positive attitude. The position offers generous annual leave and a collaborative team atmosphere.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount on veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Excellent customer service skills and experience in dealing with the public.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.

Skills

Communication

Customer Service

Empathy

Teamwork

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Knox and Devlin Veterinary Surgeons.

Location: Whaley Bridge

Contract: Permanent

Hours: 32 hours per week

Shift Pattern: Monday - Friday between 08.00 - 19.00 with a 1:4 share of Saturday mornings 08.30 - 13.30 rota

About Knox and Devlin Veterinary Surgeons:

Take a look at the practice here: Knox and Devlin Veterinary Surgeons, Whaley Bridge | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority, which is at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with the public
• A positive attitude and teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

We understand that benefits are key, and your personal priorities may differ. Some of what we offer includes:

• Salary in line with the National Living Wage (from 1 April 2025)
• Generous annual leave of 5 weeks plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And much more!

Full details can be found here: CVS | What We Offer

Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating diversity and enabling everyone to deliver their best.

We aim to build a workforce that reflects the diverse communities we serve.

To apply for this position, please click the 'Apply Now' button below.