Veterinary Receptionist

British Veterinary Association; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated receptionist to join a friendly veterinary practice. This role is perfect for someone who loves animals and excels in customer service. You will be the first point of contact for clients and their pets, managing appointments, handling queries, and providing advice on healthcare products. With a supportive team and a commitment to employee wellbeing, this position offers a great work-life balance and opportunities for professional growth. If you are reliable, organized, and passionate about animal care, this could be the perfect opportunity for you.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Pawsome Benefits - discounts with retailers

Qualifications

• Minimum of 1 year office-based experience required.
• Professional and caring telephone manner is essential.

Responsibilities

• Greet clients warmly and handle queries efficiently.
• Book, cancel, and amend appointments as needed.

Skills

Customer Service Skills

Communication Skills

IT Proficiency

Time Management

Attention to Detail

Interpersonal Skills

Education

5 GCSEs Grade C+

Tools

MS Office

Job description

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.

The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.

The role

We're looking for a friendly, professional individual to join our team, where you'll be the first point of contact for our clients and their beloved pets. Your role will involve greeting clients in a warm and courteous manner, booking, cancelling, and amending appointments, and handling queries efficiently—whether by phone, email, or face to face. You'll also be advising clients on our preventative healthcare products, promoting our Pet Healthcare Plans and pet insurance, and dispensing medications and prescriptions as needed. Additional responsibilities include taking payments, cashing up, and supporting the team with general administrative and reception duties to ensure the smooth running of the practice.

The perfect fit

1. Minimum of 1 year office-based experience
2. Good level of education (min 5 GCSE Grade C+) upwards
3. Reliable with excellent time management skills
4. Professional and caring telephone manner
5. Strong communication and interpersonal skills
6. Excellent customer service skills
7. Good working knowledge of MS Office
8. Good numeracy and literacy skills
9. High attention to detail

Your shift pattern

This role covers 26 hours per week, working Tues 8 am - 2 pm, Wed 1:30 pm - 7:30 pm, Thurs 1:30 pm - 7:30 pm, Fri 8 am - 2 pm, with 1:4 weekends working 8 hours either a Saturday or Sunday.

In addition to a competitive salary, you will benefit from:

1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care