Veterinary Receptionist

Vet Record Careers; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established veterinary practice is seeking a dedicated receptionist to join their friendly team in Thornbury. This role is perfect for someone who loves animals and excels in customer service. You will be the first point of contact for clients, responsible for managing appointments, handling inquiries, and promoting preventative healthcare products. With a commitment to professional and caring service, you will play a crucial role in ensuring smooth operations within the practice. The position offers a supportive environment with opportunities for personal development and a range of employee benefits.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Minimum of 1 year office-based experience.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting clients warmly and managing appointments.
• Handling queries via phone, email, or face-to-face.

Skills

Customer Service Skills

IT Proficiency

Communication Skills

Time Management

Attention to Detail

Education

5 GCSEs Grade C+

Tools

MS Office

Job description

1 day ago Be among the first 25 applicants

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group is looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.

The ideal candidate will be professional and efficient, with a welcoming and sympathetic manner. They should have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, and a love of animals.

The role

We're seeking a friendly, professional individual to join our team. Your responsibilities include greeting clients warmly, booking, cancelling, and amending appointments, handling queries via phone, email, or face-to-face, advising on preventative healthcare products, promoting Pet Healthcare Plans and pet insurance, dispensing medications and prescriptions, taking payments, cashing up, and supporting administrative duties to ensure smooth practice operations.

The perfect fit

• Minimum of 1 year office-based experience
• Good education (minimum 5 GCSEs Grade C+)
• Reliable with excellent time management skills
• Professional and caring telephone manner
• Strong communication and interpersonal skills
• Excellent customer service skills
• Good working knowledge of MS Office
• Good numeracy and literacy skills
• High attention to detail

Your shift pattern

This role covers 26 hours per week, working:

• Tuesday 8 am - 2 pm
• Wednesday 1:30 pm - 7:30 pm
• Thursday 1:30 pm - 7:30 pm
• Friday 8 am - 2 pm
• One weekend every 4 weeks, working 8 hours on either Saturday or Sunday

Benefits

In addition to a competitive salary, benefits include:

• 6.6 weeks annual leave
• Additional leave for your birthday
• Family-friendly policies (maternity, paternity, adoption, shared parental, surrogacy pay)
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development via IVC Evidensia Academy
• Pawsome Benefits reward platform
• Pension scheme
• Discounted staff pet care

Additional information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Veterinary