Veterinary Receptionist - Part Time

British Veterinary Association; Taunton; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a forward-thinking veterinary practice as a part-time Saturday Receptionist. In this dynamic role, you'll be the friendly face welcoming clients and their pets, managing appointments, and providing exceptional customer service. With a supportive team environment, you'll thrive in a practice that values teamwork and ongoing professional development. Enjoy benefits like generous annual leave, enhanced family-friendly policies, and opportunities for personal growth. If you're passionate about animal care and client relations, this is the perfect opportunity for you!

Benefits

6.6 weeks of annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development

Discounted staff pet care

Pawsome Benefits - discounts with retailers

Qualifications

• Experience in a busy veterinary practice is essential.
• Positive, proactive, and supportive personality required.

Responsibilities

• Warmly greet clients and manage appointments efficiently.
• Handle client communications and maintain records in compliance with GDPR.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Customer Service

Job description

We are looking for a Part-time Saturday Veterinary Receptionist to join our friendly team at Deane Vets in Taunton, Somerset. We prioritize exceptional client care and patient care at every visit.

The Receptionist role includes the following responsibilities:

1. Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor
2. Managing the diary efficiently to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
3. Performing general administrative tasks, including training for your role
4. Answering busy phone lines, emails, and other client communications professionally
5. Registering clients for the Pet Health Club
6. Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests
7. Unpacking orders and maintaining stock levels
8. Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms
9. Keeping up with ongoing online company training

About Us

We are a friendly, caring, and progressive small animal practice on the edge of Taunton. Located within easy reach of the coast, Bristol, and Exeter, we offer forward-looking veterinary care with excellent facilities in a calm, professional environment where team support is paramount. Our team includes 3 Receptionists, 6 Veterinary Surgeons, and 8 Registered Veterinary Nurses. We value teamwork, with regular meetings, support, and advice. Our thriving GP practice also offers opportunities for developing specialist interests and advancing skills.

Applicant Requirements

We seek a Veterinary Receptionist with experience in a busy vet practice. The ideal candidate is positive, proactive, supportive, and possesses excellent communication, organizational, and attention-to-detail skills. Enjoying a busy, customer-facing client care role, you will be the sole receptionist on Saturdays, supported by our Veterinary Nurses.

Your Shift Pattern

This is a part-time, permanent position, working 10 hours per month across 2 Saturdays, from 8 am to 1 pm.

Benefits include:

• 6.6 weeks of annual leave
• Additional leave for your birthday
• Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, surrogacy pay)
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care

As an inclusive employer, we welcome candidates from all minority and diverse groups. We are also a Disability Confident Employer and happy to discuss reasonable adjustments during recruitment.