Veterinary Receptionist

British Veterinary Association; Ringwood; On-site; GBP 20,000 - 28,000; Full time

Job summary

An exciting opportunity awaits as a Receptionist at a leading multidisciplinary referral hospital. Join a passionate team dedicated to providing exceptional veterinary care in a fast-paced environment. With on-the-job training provided, you'll thrive in a role that values customer service and teamwork. Enjoy a rewarding experience while managing client interactions, appointments, and administrative tasks. Benefit from generous annual leave, enhanced family-friendly policies, and opportunities for personal development. If you're organized, adaptable, and eager to make a difference, this position is perfect for you.

Benefits

6.6 weeks of annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Qualifications

• 1 year+ reception or administrative experience is required.
• Previous veterinary or clinical experience is desirable but not essential.

Responsibilities

• Meeting and greeting clients and booking appointments.
• Handling customer queries face-to-face and over the phone.

Skills

Organisation

Customer Service

IT Skills

Communication

Multitasking

Ability to Work Under Pressure

Job description

An exciting opportunity has arisen for a friendly and enthusiastic experienced Receptionist to join our team. Working in a fast-paced, state-of-the-art multidisciplinary referral hospital environment, the successful candidate will need 1 year+ reception or administrative experience. Previous veterinary or clinical experience in a similar role is desirable but not essential, as on-the-job training will be provided by the team. An individual passionate about customer service and confident in interacting with clients to provide a high level of service and care.

The role includes meeting and greeting clients, booking appointments, taking payments, handling customer queries face-to-face and over the phone, and providing reception support behind the scenes. This is a rewarding but busy and demanding role requiring computer literacy and the ability to cope well under pressure.

More about us

We are a multidisciplinary referral hospital based in Ringwood, Hampshire, offering a wide range of specialist services. Our team includes recognised specialists in anaesthesia, cardiology, dermatology, internal medicine, oncology, neurology, orthopaedics, diagnostic imaging, spinal surgery, soft tissue surgery, and animal physiotherapy.

At SCVS, we have the most advanced facilities, enabling us to offer the highest standard of veterinary care from admission to discharge.

Key Qualities

• High level of organisation and ability to prioritise
• Methodical approach to work
• Ability to multitask
• Ability to work well under pressure
• Excellent customer service skills
• Ability to work effectively in a busy open-plan office
• Confident communication skills for relaying information to clients
• Proficient IT skills and adaptability to different software
• Some understanding of veterinary work is beneficial

Your shift pattern

You will work 34 hours per week, covering these shifts: Tuesday & Wednesday 9:30 am - 6:30 pm, Thursday 8 am - 5 pm, Friday 9 am - 6 pm, and every other Saturday 10 am - 2 pm.

Benefits

• 6.6 weeks of annual leave
• Additional leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway with discounts and cashback at hundreds of retailers
• Pension scheme
• Discounted staff pet care