Veterinary Receptionist

Vet Record Careers; Exeter; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dedicated team as a Veterinary Receptionist at a prominent veterinary practice in Exeter. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional client and patient care. You will be the first point of contact for clients, ensuring their experience is welcoming and professional. With a strong focus on community and animal welfare, this role offers a unique opportunity to contribute to a well-respected practice that values relationships and quality care. Enjoy a supportive work environment with generous benefits, including annual leave and professional development opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a busy veterinary practice is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Greet clients and manage appointments efficiently.
• Handle payments and maintain client records.

Skills

Client Care

Communication Skills

Organizational Skills

Attention to Detail

Administrative Tasks

Education

Experience in Veterinary Practice

Job description

We are looking for a Veterinary Receptionist to join our friendly team at Beaumont Vets in Exeter, Devon. We are looking for exceptional client care and patient care to be delivered at every visit.

The Receptionist Role Includes The Following Responsibilities

• Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanour
• Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
• Performing general administrative tasks, including training for your role
• Answering busy phone lines, emails, and other client communications with professionalism
• Registering clients for the Pet Health Club
• Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests
• Unpacking orders and maintaining stock levels
• Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms
• Keeping up with ongoing online company training
  
  

About Us

Located on the outskirts of Exeter, Beaumont Veterinary Centre has been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets for 30 years.

Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.

Applicant Requirements

We are looking for a Veterinary Receptionist who has experience working in a busy vet practice. The role will suit a positive, proactive and supportive individual, who has excellent communication, organisational and attention to detail skills who enjoys a busy customer forward facing client care role,. When working on the Saturday rota you will be the sole receptionist with the support of our Veterinary Nurses.

Your shift pattern

This is a 30 hour position, your will take part in a variable weekly shift pattern between the hours of 8 am - 7:30 pm, with inclusion in the Saturday rota between 8 am - 1 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care