Veterinary Receptionist

British Veterinary Association; Exeter; On-site; GBP 20,000 - 30,000; Part time

Job summary

Ein etabliertes Tierarztzentrum in Exeter sucht einen engagierten Veterinär-Rezeptionisten, der Teil eines freundlichen Teams wird. In dieser Rolle sind Sie verantwortlich für die herzliche Begrüßung von Kunden, die Verwaltung von Terminen und die Bearbeitung von Kundenanfragen. Sie werden in einem dynamischen Umfeld arbeiten, das sich auf exzellenten Kundenservice und tierärztliche Versorgung konzentriert. Mit einem flexiblen Schichtmuster und zahlreichen Vorteilen, einschließlich großzügiger Urlaubsregelungen und Weiterbildungsangeboten, bietet diese Position eine hervorragende Gelegenheit für eine positive und proaktive Person, die eine Leidenschaft für Tierpflege hat.

Benefits

6.6 Wochen Jahresurlaub

Zusätzlicher Urlaub für den Geburtstag

Erweiterte familienfreundliche Richtlinien

Fahrrad zur Arbeit Programm

Mitarbeiter-Wohlfahrtsinitiativen

Unterstützung bei nicht-absichtlichen Verletzungen

Lern- und Entwicklungsmöglichkeiten

Rabattportal für Mitarbeiter

Pensionsplan

Rabattierte Tierpflege für Mitarbeiter

Qualifications

• Erfahrung in einem geschäftigen Tierarztpraxis ist erforderlich.
• Positive, proaktive und unterstützende Einstellung.

Responsibilities

• Freundliche Begrüßung von Kunden und deren Haustieren.
• Effizientes Management des Terminkalenders und der Kundenkommunikation.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Aufmerksamkeit für Details

Kundenservice

Education

Erfahrung in einer Tierarztpraxis

Job description

We are looking for a Veterinary Receptionist to join our friendly team at Beaumont Vets in Exeter, Devon. We are committed to delivering exceptional client care and patient care at every visit.

The Receptionist role includes the following responsibilities:

1. Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor.
2. Managing the diary efficiently to maximize appointment slots, handle online bookings, address emergencies, and maintain client records in compliance with GDPR.
3. Performing general administrative tasks, including training for your role.
4. Answering busy phone lines, emails, and other client communications professionally.
5. Registering clients for the Pet Health Club.
6. Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests.
7. Unpacking orders and maintaining stock levels.
8. Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms.
9. Keeping up with ongoing online company training.

About Us

Located on the outskirts of Exeter, Beaumont Veterinary Centre has been a cornerstone of the community for 30 years, providing expert care with a focus on building lasting relationships with our clients and their pets.

Our team comprises highly skilled veterinarians and dedicated support staff passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to your pet's needs. Our modern facility is equipped with the latest technology to ensure the highest standard of care.

Applicant Requirements

We seek a Veterinary Receptionist with experience working in a busy vet practice. The ideal candidate is positive, proactive, and supportive, with excellent communication, organizational, and attention-to-detail skills. Enjoys a busy, customer-facing client care role. When working on the Saturday rota, you will be the sole receptionist supported by our Veterinary Nurses.

Your Shift Pattern

This is a 30-hour position with a variable weekly shift pattern between 8 am and 7:30 pm, including participation in the Saturday rota from 8 am to 1 pm.

Benefits

• 6.6 weeks of annual leave
• Additional annual leave for your birthday added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway with discounts and cashback at numerous retailers
• Pension scheme
• Discounted staff pet care