Veterinary Receptionist

Medivet Group; Alfreton CP; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group in the United Kingdom is seeking a friendly veterinary receptionist to be the first point of contact for clients and visitors, delivering exceptional care with a calm, professional approach.

You will handle reception duties, triage emergencies, manage the diary, answer calls, and support a collaborative team in a busy practice. Previous veterinary receptionist experience is desirable; 40 hours per week with occasional weekends.

Qualifications

• Excellent client-facing reception skills.
• Good numeracy and comfort with online appointment booking systems.
• Veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and contact/relocate clients as needed.
• Manage the practice diary to optimise appointment availability by team skillset.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Client facing

Reception skills

Numeracy

Online booking systems

Job description

As a receptionist you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

Youre skilled at providing exceptional client facing care, with excellent reception skills. Youll have good numeracy skills, with experience of using online appointment booking systems. Youre a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

This is a full time role, 40 hours 5 days per week. You will also be required to work 1 full weekend in 10 and join our Bank Holiday rota.

What youll be doing

Typically, in this role, youll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team