Client Care Assistant

Medivet & Partners; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care. The role requires weekend and bank holiday work as needed based on business needs.

You will carry out reception duties, manage the diary, and ensure online booking availability. You should have strong client-facing skills, numeracy, and experience with online appointment booking systems.

Qualifications

• Strong client-facing care experience.
• Experience using online appointment booking systems.
• Team player with ability to stay calm under pressure.
• Previous veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Team player

Tools

Online appointment booking

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role will also require some weekend and bank holiday working as required based upon business needs.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You'll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team