Client Care Assistant

Medivet; Cheadle; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hollid

Extra ‘Day for You’, a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serc

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for clients. You will handle reception duties, manage bookings, and support the practice diary while delivering exceptional client care.

Ideal candidates will have strong numeracy, experience with online appointment systems, and a collaborative approach in a veterinary setting. Prior reception experience in a practice is desirable, with learning opportunities and a supportive team.

Qualifications

• Strong client-facing skills with a welcoming manner.
• Good numeracy skills for record-keeping and bookings.
• Experience using online appointment booking systems.
• Team oriented and able to adapt in a busy practice.
• Willing to learn and adapt to new processes.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and coordinate with clients to rearrange when needed.
• Manage the practice diary to ensure optimal availability.
• Answer client phone calls and manage messages.
• Ensure slots are available for online booking and process repeat prescriptions.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Flexible and willing to learn

Tools

Appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team