Veterinary Receptionist

Medivet; Alfreton CP; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Day for You

Job summary

Medivet is seeking a friendly receptionist to be the first point of contact for clients, handling phone calls and visits with a focus on exceptional patient care. You will be part of a supportive team and help maintain a smooth practice flow.

The role includes coordinating appointments, processing messages, and supporting the diary to optimise availability, with a weekend rotation as needed.

Qualifications

• Exceptional client-facing care and excellent reception skills.
• Good numeracy with experience using online appointment booking systems.
• Team player who wants to make a real difference in a supportive practice.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and contact/rearrange clients as needed.
• Manage the practice diary to ensure appointment availability matches the team skills.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.

Skills

Client facing care

Reception skills

Numeracy

Appointment booking systems

Team player

Job description

As a receptionist you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

This is a full time role, 40 hours 5 days per week. You will also be required to work 1 full weekend in 10 and join our Bank Holiday rota.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team