Veterinary Practice Manager | People & Ops Leader

IVC; Coleraine; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

7 weeks’ holiday including bankholid a

Private medical insurance

Pension scheme

Cycle to Work and Green Car schemes

Retail discounts and cashback offers

Reduced-cost veterinary care for your

Wellbeing initiatives and learning

Job summary

Inspiring vet care’s Glenshane Vets is seeking a Practice Manager to lead the non-clinical operations across Maghera, Fairhill and Dungiven. This full-time role focuses on people, processes and performance to deliver outstanding client care.

You’ll work closely with Clinical Director and Head Nurse to drive efficiency, regulatory compliance and a positive culture while supporting busy clinical teams and delivering high standards of service.

Qualifications

• Experience in a management role, ideally within healthcare, veterinary or another service-led environment.
• Strong people management skills, including performance management and team development.
• Excellent organisational skills with the ability to manage competing priorities.
• Experience managing change, complaints and complex situations with confidence.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee the day-to-day administration and operational management of the practice.
• Lead, support and develop the reception and administrative teams.
• Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice cover.
• Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction.
• Support employee engagement, performance management and staff development initiatives.
• Work collaboratively with the Clinical Director and Head Nurse to deliver practice objectives and maintain high standards of service.
• Monitor key performance indicators and support the achievement of business goals.
• Ensure compliance with company policies, procedures and relevant regulatory requirements.
• Handle client feedback and support the resolution of complaints.

Job description

Inspiring vet care’s Glenshane Vets is seeking a Practice Manager to lead the non-clinical operations across Maghera, Fairhill and Dungiven. This full-time role focuses on people, processes and performance to deliver outstanding client care.

You’ll work closely with Clinical Director and Head Nurse to drive efficiency, regulatory compliance and a positive culture while supporting busy clinical teams and delivering high standards of service.