Veterinary Practice Administrator - Ops & Compliance Lead

3M HEALTHCARE; Glasgow; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Career progression

Life Assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice

Wellness programme

Job summary

Veterinary Vision in Glasgow is seeking a proactive Practice Administrator to coordinate health and safety, financials, and reception team management for the practice. You will link clinical and non-clinical operations, ensuring high standards of client and patient care.

You will work with the wider Veterinary Vision team, supporting day‑to‑day operations, regulatory compliance, and escalation of issues. The role requires strong organizational and leadership skills in a busy veterinary setting.

Qualifications

• Excellent customer service and communication skills.
• Highly motivated with willingness to learn new skills.
• Ability to remain calm under pressure.
• Reliable and honest.
• Organised, able to multitask and meet deadlines.
• Tactful and diplomatic.
• Experience of managing teams and line management.
• Ability to carry out instructions quickly and accurately.

Responsibilities

• Implementing and adhering to H&S policies.
• Co‑ordinate maintenance and repairs within the practice.
• Dealing with client concerns and complaints.
• Supporting the team with the day‑to‑day running of the practice.
• Regulatory compliance: Health and Safety, Data Control, Pharmacy, Waste, RCVS.
• Communicating decisions from senior leadership to the team.
• Decision making and escalation awareness.
• Regular communication with the Practice Manager and other senior members.
• Work with clinical leads to ensure processes and protocols are in place, visible, understood and adhered to.

Skills

Customer service

Self-motivation

Composure

Reliability

Organisation

Diplomacy

Team leadership

Attention to detail

Job description

Veterinary Vision in Glasgow is seeking a proactive Practice Administrator to coordinate health and safety, financials, and reception team management for the practice. You will link clinical and non-clinical operations, ensuring high standards of client and patient care.

You will work with the wider Veterinary Vision team, supporting day‑to‑day operations, regulatory compliance, and escalation of issues. The role requires strong organizational and leadership skills in a busy veterinary setting.