Practice Manager

IVC; Coleraine; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

7 weeks’ holiday including bankholid a

Private medical insurance

Pension scheme

Cycle to Work and Green Car schemes

Retail discounts and cashback offers

Reduced-cost veterinary care for your

Wellbeing initiatives and learning

Job summary

Inspiring vet care’s Glenshane Vets is seeking a Practice Manager to lead the non-clinical operations across Maghera, Fairhill and Dungiven. This full-time role focuses on people, processes and performance to deliver outstanding client care.

You’ll work closely with Clinical Director and Head Nurse to drive efficiency, regulatory compliance and a positive culture while supporting busy clinical teams and delivering high standards of service.

Qualifications

• Experience in a management role, ideally within healthcare, veterinary or another service-led environment.
• Strong people management skills, including performance management and team development.
• Excellent organisational skills with the ability to manage competing priorities.
• Experience managing change, complaints and complex situations with confidence.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee the day-to-day administration and operational management of the practice.
• Lead, support and develop the reception and administrative teams.
• Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice cover.
• Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction.
• Support employee engagement, performance management and staff development initiatives.
• Work collaboratively with the Clinical Director and Head Nurse to deliver practice objectives and maintain high standards of service.
• Monitor key performance indicators and support the achievement of business goals.
• Ensure compliance with company policies, procedures and relevant regulatory requirements.
• Handle client feedback and support the resolution of complaints.

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an experienced Practice Manager to join Glenshane Vets on a full-time basis.

Salary up to £37,000 DOE

Closing date: 1st October 2026 *subject to change

Glenshane Veterinary Group, part of inspiring vet care, is seeking a Practice Manager to support our busy practices in Maghera (this is our main base), Fairhill and Dungiven. This is an excellent opportunity for a proactive operational leader who enjoys working alongside a large clinical team while supporting people, processes and performance to deliver outstanding patient and client care.

Working closely with the Clinical Director, Head Nurse and wider management team, you’ll play a key role in the day-to-day running of the practices, leading the non‑clinical team and helping to create a positive, efficient and collaborative working environment.

How You’ll Make a Difference

As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance and an outstanding client experience.

You’ll be responsible for operational delivery, people management and compliance, while supporting the practice to achieve its performance, quality and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver exceptional care.

Key Responsibilities

• Oversee the day-to-day administration and operational management of the practice
• Lead, support and develop the reception and administrative teams
• Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice cover
• Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction
• Support employee engagement, performance management and staff development initiatives
• Work collaboratively with the Clinical Director and Head Nurse to deliver practice objectives and maintain high standards of service
• Monitor key performance indicators and support the achievement of business goals
• Ensure compliance with company policies, procedures and relevant regulatory requirements
• Handle client feedback and support the resolution of complaints

Working Pattern

This is a full-time role working 40 hours per week across 4 or 5 days.

You Might Be a Great Fit If…

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary or another service‑led environment
• Strong people management skills, including performance management and team development
• Excellent organisational skills with the ability to manage competing priorities
• Experience managing change, complaints and complex situations with confidence
• Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development through the inspiring vet care Academy to support your leadership and professional growth
• A collaborative, values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 7 weeks’ holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £37,000 a year

Up to £37,000 DOE