Veterinary Front Desk & Client Care Specialist

Medivet; St Helens; Presencial; GBP 17.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health cash plan

Counselling support

Life assurance 3x salary

5 weeks holiday

Extra day off

Cycle to work

Season ticket loans

Discounts on Medivet products

Descripción de la vacante

Medivet Billinge is seeking a friendly Client Care Assistant to be the first point of contact for clients, greeting visitors, answering calls, and delivering a warm, efficient front-of-house experience. You will help manage the diary, support online booking, and assist with basic record-keeping in a busy veterinary practice.

We value calm, flexible team players who can prioritise, remain composed under pressure, and learn quickly to support our compassionate staff and veterinary clients.

Formación

• Experience with client-facing front of house care.
• Good numeracy skills and data entry accuracy.
• Experience with online appointment booking systems.
• Previous veterinary receptionist experience is desirable.

Responsabilidades

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Conocimientos

Client-facing care

Reception skills

Numeracy

Booking system

Team player

Calm under pressure

Flexible

Herramientas

Booking system

Descripción del empleo

Medivet Billinge is seeking a friendly Client Care Assistant to be the first point of contact for clients, greeting visitors, answering calls, and delivering a warm, efficient front-of-house experience. You will help manage the diary, support online booking, and assist with basic record-keeping in a busy veterinary practice.

We value calm, flexible team players who can prioritise, remain composed under pressure, and learn quickly to support our compassionate staff and veterinary clients.