Client Care Assistant

Medivet; St Helens; On-site; GBP 17,000 - 20,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance 3x salary

5 weeks holiday

Extra day off

Cycle to work

Season ticket loans

Discounts on Medivet products

Job summary

Medivet Billinge is seeking a friendly Client Care Assistant to be the first point of contact for clients, greeting visitors, answering calls, and delivering a warm, efficient front-of-house experience. You will help manage the diary, support online booking, and assist with basic record-keeping in a busy veterinary practice.

We value calm, flexible team players who can prioritise, remain composed under pressure, and learn quickly to support our compassionate staff and veterinary clients.

Qualifications

• Experience with client-facing front of house care.
• Good numeracy skills and data entry accuracy.
• Experience with online appointment booking systems.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception skills

Numeracy

Booking system

Team player

Calm under pressure

Flexible

Tools

Booking system

Job description

Our lovely team at Medivet Billinge are looking for a Client Care Assistant (CCA) to join their team for front of house support.

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team