Client Care Assistant

Medivet; Wigan; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance

5 weeks annual leave + bank holidays

Extra Day for You

Cycle to Work

Season Ticket loans

Employee discounts

Job summary

Medivet Billinge is seeking a friendly Client Care Assistant to join our front-desk team. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves managing reception duties, appointment scheduling, and supporting the team with a calm, professional approach. Ideal candidates are skilled at client-facing care, with good numeracy and experience using online appointment booking systems.

Qualifications

• Provide excellent client-facing care and a warm, professional presence.
• Strong reception skills with a friendly, helpful demeanour.
• Good numeracy and comfort using online appointment booking systems.

Responsibilities

• Carry out reception duties: greet clients on arrival and update records.
• Triage emergency appointments and contact or rearrange clients as needed.
• Manage the practice diary to ensure appointment availability aligns with team skills.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process any repeat prescription order requests.
• Collaborate with the team to provide seamless client care.

Skills

Client care

Reception skills

Numeracy

Booking systems experience

Team player

Tools

Online appointment booking

Job description

Our lovely team at Medivet Billinge are looking for a Client Care Assistant (CCA) to join their team for front of house support. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team