Client Care Assistant

Medivet & Partners; Greater Manchester; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3x salary

Annual leave 5 weeks + BH

Cycle to Work

Season Ticket loans

Staff discounts

Job summary

Medivet Billinge is seeking a friendly Client Care Assistant to join the front-of-house team. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves greeting clients, updating records, and supporting the team with efficient diary and appointment management. Candidates should have excellent reception skills, numeracy, and experience with online appointment booking systems.

Qualifications

• Experience delivering client-facing care and front-desk support.
• Ability to prioritise tasks and stay calm under pressure.
• Desirable: veterinary receptionist experience.
• Strong numeracy and data-entry skills.
• Comfort with updating client records and diary management.

Responsibilities

• Carry out reception duties: greet clients and update records.
• Triage emergency appointments and contact clients to rearrange.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription orders and liaise with the team.

Skills

Client-focused care

Reception skills

Numeracy

Online appointment booking

Team player

Flexible & eager to learn

Vet receptionist experience desirable

Tools

Appointment Booking System

Job description

Our lovely team at Medivet Billinge are looking for a Client Care Assistant (CCA) to join their team for front of house support. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team