Front Desk Vet Receptionist - Client Care Specialist

Medivet; Wigan; Sur place; GBP 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Health cash plan

Counselling support

Life assurance

5 weeks annual leave + bank holidays

Extra Day for You

Cycle to Work

Season Ticket loans

Employee discounts

Résumé du poste

Medivet Billinge is seeking a friendly Client Care Assistant to join our front-desk team. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves managing reception duties, appointment scheduling, and supporting the team with a calm, professional approach. Ideal candidates are skilled at client-facing care, with good numeracy and experience using online appointment booking systems.

Qualifications

• Provide excellent client-facing care and a warm, professional presence.
• Strong reception skills with a friendly, helpful demeanour.
• Good numeracy and comfort using online appointment booking systems.

Responsabilités

• Carry out reception duties: greet clients on arrival and update records.
• Triage emergency appointments and contact or rearrange clients as needed.
• Manage the practice diary to ensure appointment availability aligns with team skills.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process any repeat prescription order requests.
• Collaborate with the team to provide seamless client care.

Connaissances

Client care

Reception skills

Numeracy

Booking systems experience

Team player

Outils

Online appointment booking

Description du poste

Medivet Billinge is seeking a friendly Client Care Assistant to join our front-desk team. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves managing reception duties, appointment scheduling, and supporting the team with a calm, professional approach. Ideal candidates are skilled at client-facing care, with good numeracy and experience using online appointment booking systems.