Front Desk & Client Care Specialist
Medivet Group
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Benefits offered by this job
Job summary
Medivet Billinge is seeking a friendly Client Care Assistant to join our front-of-house team. You will be the first point of contact for clients, handling calls and visits with care and professionalism.
You will support busy reception operations, using online booking systems and ensuring records are up to date. You will work as part of a supportive veterinary team, prioritising tasks, staying calm under pressure, and learning new skills to help provide exceptional service to clients, patients,
Qualifications
- Excellent client-facing care and reception abilities.
- Good numeracy skills and comfort with online appointment systems.
- Team player who stays calm under pressure and is eager to learn.
Responsibilities
- Carry out reception duties, greeting clients on arrival and updating records.
- Triage emergency appointment impact, contact clients and rearrange as needed.
- Manage the practice diary to optimise appointment availability by team skillset.
- Answer client phone calls and manage messages.
- Ensure online booking is available for clients to use.
- Process repeat prescription requests and work collaboratively within the team.
Skills
Job description
Medivet Billinge is seeking a friendly Client Care Assistant to join our front-of-house team. You will be the first point of contact for clients, handling calls and visits with care and professionalism.
You will support busy reception operations, using online booking systems and ensuring records are up to date. You will work as part of a supportive veterinary team, prioritising tasks, staying calm under pressure, and learning new skills to help provide exceptional service to clients, patients,
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