Veterinary Client Support Specialist - Call Handler

Goddard Veterinary Group; Greater London; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

6.6 weeks annual leave (pro rata)

Private medical healthcare (discount)

Medical cashback incentives

Onsite parking

Woodford Underground nearby

Part-time 3 days/week schedule

Job summary

Goddard Veterinary Group in London is seeking an experienced Call Handler to be the first point of contact for clients calling about their pets. You will book appointments, triage sick animals, and answer enquiries through phone or online chat.

The role emphasizes empathy, patience and clear communication. Experience in customer service, reception or call handling is ideal; veterinary experience is a bonus. Located at our Woodford head office with good transport links nearby.

Qualifications

• Strong background in customer service, reception or call handling.
• Excellent communication skills, both telephone and written.
• Empathy, patience and ability to calm clients.

Responsibilities

• Booking appointments and triaging pets over the phone and chat.
• Handle queries about prescriptions, food, treatment and patient care.
• Maintain accurate client and patient records.
• Make proactive calls about vaccinations and preventive care.
• Refer messages to practice teams and liaise with branches.

Skills

Customer service

Reception

Call handling

Communication

Empathy

Job description

Goddard Veterinary Group in London is seeking an experienced Call Handler to be the first point of contact for clients calling about their pets. You will book appointments, triage sick animals, and answer enquiries through phone or online chat.

The role emphasizes empathy, patience and clear communication. Experience in customer service, reception or call handling is ideal; veterinary experience is a bonus. Located at our Woodford head office with good transport links nearby.