Veterinary Client Support Call Handler

Goddard Veterinary Group; London Borough of Redbridge; Remote; GBP 14.000 - 21.000; Teilzeit

Benefits dieser Stelle

6.6 weeks annual leave (pro rata)

Private medical healthcare scheme at a

Medical cashback incentives

Colleague introduction reward

24-hour Employee Assistance Programme

Professional membership fees covered

Zusammenfassung

Goddard Veterinary Group is seeking a Veterinarian Client Support Call Handler to be the friendly first contact for clients calling about their pets. Based at our Woodford head office, you’ll join a small, supportive team coordinating appointments and handling queries with care.

Experience in customer service or reception helps you excel in phone and written communication. Veterinary exposure is a plus, and we value calm, compassionate, and organised people who truly connect with clients and

Qualifikationen

• We’re looking for someone with a strong background in customer service, reception or call handling, who is confident communicating both on the phone and in writing.

Aufgaben

• Booking appointments and triaging poorly pets; answering enquiries through online chat.
• Liaise with branches to arrange appropriate appointments
• Handle queries about prescriptions, food, treatment and patient care
• Keep client and patient records accurate and up to date
• Make proactive calls to clients about vaccinations and preventative healthcare
• Talk to clients about relevant products and services, always with their pet's needs in mind
• Record important conversations and pass messages to our practice teams

Kenntnisse

Customer service

Reception

Call handling

Communication

Empathy

Jobbeschreibung

• VA630 – Veterinary Client Support Call Handler

Client Support Call Handler

Love talking to people almost as much as you love animals?

We have a gem of a role for an experienced, client-focused Call Handler to become the first point of contact for our valued clients calling about their beloved pets.

Our Client Support Centre supports all our Goddard sites across London, including three hospitals, helping clients access our veterinary teams quickly and easily by telephone and video consultation.

You'll join our friendly team of 12 colleagues at our Head office based in Woodford, with clinical management on hand to support you with medical queries.

What you'll be doing

You'll be the friendly voice at the end of the phone, helping clients with everything from booking appointments and triaging poorly pets to answering enquiries through our online chat.

You'll also:

• Liaise with our branches to arrange appropriate appointments
• Handle queries about prescriptions, food, treatment and patient care
• Keep client and patient records accurate and up to date
• Make proactive calls to clients about vaccinations and preventative healthcare
• Talk to clients about relevant products and services, always with their pet's needs in mind
• Record important conversations and pass messages to our practice teams

It's a role where empathy, patience and excellent communication really matter. Sometimes you'll be speaking to someone whose pet is simply overdue a vaccination, and sometimes you'll be the person they call when they're worried and don't know what to do.

We're looking for someone with a strong background in customer service, reception or call handling, who is confident communicating both on the phone and in writing.

Veterinary experience would be lovely, but we're particularly interested in people who are calm, compassionate, organised and brilliant with people.

A little about us

Our Client Support Centre is based in our Woodford office, tucked beside a lovely church green with a duck pond and some rather vocal resident geese. There's plenty of onsite parking, and Woodford Underground is around a 20-minute walk away.

Whats on offer:

£12.71 per hour - 3 days per week averaging 18 hours per week

You'll also receive:

• 6.6 weeks annual leave including bank holidays (pro rata)
• The opportunity to join our private medical healthcare scheme at a reduced rate
• Medical cashback incentives

Fancy a chat?

If you’re looking for a part-time role where every phone call has a pet at the other end of the story, we’d love to hear from you.

• 6.6 weeks annual leave including bank holidays (pro-rata if part-time)
• Colleague introduction reward (for the introduction of vets and RVNs)
• 24-hour Employee Assistance Programme
• Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more
• Professional membership fees covered

About us

In 2022, we celebrated our 70th anniversary and now have 46 branches, three hospitals and our own nurse training college. We value all of our colleagues, and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings with our board of directors communicating real time updates and taking polls with live Q&As to ensure we’re making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all new starters.