Part-Time Veterinary Client Support Specialist

Goddard Veterinary Group; London Borough of Redbridge; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

6.6 weeks annual leave (pro rata)

Private medical healthcare scheme at a

Medical cashback incentives

Colleague introduction reward

24-hour Employee Assistance Programme

Professional membership fees covered

Job summary

Goddard Veterinary Group is seeking a Veterinarian Client Support Call Handler to be the friendly first contact for clients calling about their pets. Based at our Woodford head office, you’ll join a small, supportive team coordinating appointments and handling queries with care.

Experience in customer service or reception helps you excel in phone and written communication. Veterinary exposure is a plus, and we value calm, compassionate, and organised people who truly connect with clients and

Qualifications

• We’re looking for someone with a strong background in customer service, reception or call handling, who is confident communicating both on the phone and in writing.

Responsibilities

• Booking appointments and triaging poorly pets; answering enquiries through online chat.
• Liaise with branches to arrange appropriate appointments
• Handle queries about prescriptions, food, treatment and patient care
• Keep client and patient records accurate and up to date
• Make proactive calls to clients about vaccinations and preventative healthcare
• Talk to clients about relevant products and services, always with their pet's needs in mind
• Record important conversations and pass messages to our practice teams

Skills

Customer service

Reception

Call handling

Communication

Empathy

Job description

Goddard Veterinary Group is seeking a Veterinarian Client Support Call Handler to be the friendly first contact for clients calling about their pets. Based at our Woodford head office, you’ll join a small, supportive team coordinating appointments and handling queries with care.

Experience in customer service or reception helps you excel in phone and written communication. Veterinary exposure is a plus, and we value calm, compassionate, and organised people who truly connect with clients and