Veterinary Client Care Specialist (Reception)

Medivet Group; Kirkcaldy; Presencial; GBP 19.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Health and wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank Hoilds

Extra 'Day for You'—paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Resumo da vaga

Medivet Kirkcaldy is seeking a Client Care Assistant to join their newly formed team in readiness for the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

The role is full time (40 hours per week) with a mix of weekdays and weekends, and prior veterinary receptionist experience is desirable. Start date is 11th January 2027; the practice address is 1 Seafield Road, Kirkcaldy, KY1 1SR.

Qualificações

• Previous veterinary receptionist experience desirable.
• Ability to manage busy reception and triage calls.

Responsabilidades

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and contact clients as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Conhecimentos

Reception skills

Client facing care

Numeracy

Online appointment booking systems

Team player

Calm under pressure

Ferramentas

Appointment booking system

Descrição da vaga

Medivet Kirkcaldy is seeking a Client Care Assistant to join their newly formed team in readiness for the practice opening. You will be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

The role is full time (40 hours per week) with a mix of weekdays and weekends, and prior veterinary receptionist experience is desirable. Start date is 11th January 2027; the practice address is 1 Seafield Road, Kirkcaldy, KY1 1SR.