Client Care Advisor (Part-Time)

IVC Evidensia Group; Basingstoke; Hybrid; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Birthday off

Family-friendly pay

Healthcare

Discounted care

Job summary

inspiring vet care is seeking a part-time Receptionist for GP Vets across Basingstoke and Tadley. You will be the first point of contact for clients, ensuring a welcoming and professional experience while supporting the smooth running of the practice.

You will manage appointments, handle enquiries, and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. The role is 36 hours per week, with a 1:3 Saturdays 8-12.

Qualifications

• Friendly, customer-focused individual with strong communication skills.
• Experience in a customer-facing role with attention to detail.
• Ability to multitask in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude and openness to feedback and learning.

Responsibilities

• Greet clients and their pets
• Liaise with veterinary practices
• Arrange appointments
• Deal with inbound enquiries
• Deal with billing and insurance claims

Skills

Customer service

Communication

Reception experience

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at GP Vets on a part-time fixed-term basis for 6 months.

As a small team, who are friendly and outgoing, you will be working closely with other receptionists and the clinical team. We are looking for a new member of staff to join us on a full-time basis initially on a 6-month fixed term contract which could potentially become permanent. The role of a veterinary client care receptionist is incredibly diverse, and no day is ever the same.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• This is a part-time role working 36 hours per week working over both sites Basingstoke and Tadley and 1:3 Saturdays 8-12.

Key Responsibilities

• Greet clients and their pets
• Liaise with veterinary practices
• Arrange appointments
• Deal with inbound enquiries
• Deal with billing and insurance claims

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.