Client Care Assistant

Medivet View All Jobs

Barnes

On-site

GBP 21,000 - 25,000

Full time

5 days ago

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Benefits offered by this job

Health & wellbeing

Health Cash Plan

Counselling support

Life Assurance 3x salary

Annual leave

5 weeks' annual leave + Bank Holidays

Day for You

Additional support

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serV

Staff discounts

Job summary

Medivet in Richmond seeks a Client Care Assistant to deliver outstanding client service in a busy 24-hour veterinary hospital. You will be the first contact, handling calls, bookings, and prescription requests while guiding clients through routine and emergency appointments.

Join a large multidisciplinary team with on-the-job training, supportive colleagues, and a commitment to compassionate care for pets and their owners.

Qualifications

Excellent client-facing communication and empathy.
Good numeracy and accuracy in records and bookings.
Experience as a veterinary receptionist is desirable.
Able to stay calm under pressure and multitask.
Willing to learn and adapt within a supportive team.

Responsibilities

Carry out reception duties, greeting clients on arrival, and updating records.
Triage the impact of emergency appointments, contacting clients and rearranging as needed.
Manage the practice diary to ensure appointment availability is optimised to team skillset.
Answer client phone calls and manage messages.
Ensure appointment slots are available for clients to book online.
Process repeat prescription order requests.
Work collaboratively within a supportive team.

Skills

Customer service

Numeracy

Reception skills

Communication

Team player

Tools

Online booking systems

Job description

Are you passionate about delivering exceptional customer service and making a real difference to pets and their owners? Our busy 24-hour veterinary hospital in Richmond is looking for a Client Care Assistant to join our friendly and supportive team. This is a fast-paced role where no two days are the same. You'll be the first point of contact for a diverse client base, managing high call volumes, supporting clients through both routine appointments and emergency situations, and ensuring every interaction reflects the highest standards of care and compassion.,

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team
Working within a large multidisciplinary team, you'll receive comprehensive on-the-job training and ongoing support while gaining exposure to exciting and rewarding emergency and referral cases. We are looking for someone who can remain calm under pressure, communicate confidently and empathetically, and consistently deliver excellent client service. The successful candidate will embrace Medivet's core values by putting the care of pets at the heart of everything they do, being caring and respectful in every interaction, and being bold in helping us continually improve and shape the future of our business., You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
This is a fantastic opportunity to join a hospital team that genuinely makes a difference every day, supporting pets, clients, and colleagues through some of the most important moments in their lives. Your career means more than a rota and a job title, that's why we offer: Health and wellbeing