Veterinary Client Care Specialist

Medivet; Welwyn Garden City; Vor Ort; GBP 14.000 - 19.000; Teilzeit

Benefits dieser Stelle

Health cash plan

24/7 counselling and wellbeing support

Life assurance 3x salary

5 weeks annual leave + bank holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser-

Zusammenfassung

Medivet Welwyn Garden City is seeking a part-time Client Care Assistant to be the friendly first point of contact for clients and their pets in a busy first-opinion practice. You’ll help ensure a warm, professional welcome and smooth running of the front desk.

You’ll join a collaborative team, handle reception tasks, triage appointments, manage the diary, and uphold excellent client care under pressure. Prior veterinary reception experience is helpful but not essential; a positive attitude and

Qualifikationen

• Excellent client-facing communication
• Experience with reception tasks and records
• Ability to multitask and stay organised under pressure
• Team player with a collaborative approach
• Good numeracy and money-handling skills
• Strong telephone and face-to-face communication

Aufgaben

• Carrying out reception duties, greeting clients on arrival and updating records
• Triage the impact of emergency appointments and rearrange as needed
• Manage the practice diary to optimise appointment availability
• Answer client phone calls and manage messages
• Ensure appointment slots are available for online booking
• Process any repeat prescription orders
• Work collaboratively within a supportive team

Kenntnisse

Communication

Reception duties

Multitasking

Team player

Numeracy

IT literacy

Jobbeschreibung

Medivet Welwyn Garden City is seeking a part-time Client Care Assistant to be the friendly first point of contact for clients and their pets in a busy first-opinion practice. You’ll help ensure a warm, professional welcome and smooth running of the front desk.

You’ll join a collaborative team, handle reception tasks, triage appointments, manage the diary, and uphold excellent client care under pressure. Prior veterinary reception experience is helpful but not essential; a positive attitude and