Client Care Specialist — Warm Reception & Care Coordination

Medivet Group; West Byfleet; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support (24/7)

Life Assurance 3x salary

5 weeks annual leave + bank holidays

Extra Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group in the United Kingdom is seeking a Client Care Assistant to act as the first point of contact for clients, both in person and on the phone. You will deliver compassionate client-facing care, manage appointments, and support the practice team.

The role involves some weekend and bank holiday work as required by business needs. Prior veterinary receptionist experience is desirable, and strong numeracy and receptionist skills are essential.

Qualifications

• Reception experience helpful
• Good numeracy and data handling
• Able to prioritise and stay calm under pressure
• Desirable veterinary receptionist experience

Responsibilities

• Carry out reception duties, greet clients and update records
• Triage emergency appointments and rearrange as needed
• Manage the practice diary to match team skillsets
• Answer client phone calls and messages
• Ensure online appointment slots are available
• Process repeat prescription requests
• Collaborate within a supportive team

Skills

Reception skills

Client facing

Numeracy

Team player

Tools

Online booking system

Job description

Medivet Group in the United Kingdom is seeking a Client Care Assistant to act as the first point of contact for clients, both in person and on the phone. You will deliver compassionate client-facing care, manage appointments, and support the practice team.

The role involves some weekend and bank holiday work as required by business needs. Prior veterinary receptionist experience is desirable, and strong numeracy and receptionist skills are essential.