Pet Care Receptionist & Client Experience Lead

Medivet Group; Faygate; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Holidays

Extra ‘Day for You’, a paid day off

Cycle to Work scheme

Season Ticket loans

Discounts on Medivet products and services

Job summary

Medivet Group in Faygate is seeking a Client Care Assistant to be the first point of contact for clients. This role involves delivering exceptional care, greeting clients, managing appointments, and supporting a collaborative team.

The ideal candidate will have strong client-facing skills, good numeracy, and experience with appointment booking systems. Medivet offers competitive benefits including health and wellbeing support, and annual leave.

Qualifications

• Skilled at providing exceptional client-facing care.
• Ability to remain calm under pressure.
• Team player willing to learn and grow.

Responsibilities

• Carry out reception duties and greet clients on arrival.
• Manage emergency appointment triage and rescheduling.
• Optimize appointment availability based on team skills.
• Answer client calls and manage messages.
• Process repeat prescription order requests.

Skills

Exceptional client care

Reception skills

Good numeracy skills

Online appointment booking experience

Job description

Medivet Group in Faygate is seeking a Client Care Assistant to be the first point of contact for clients. This role involves delivering exceptional care, greeting clients, managing appointments, and supporting a collaborative team.

The ideal candidate will have strong client-facing skills, good numeracy, and experience with appointment booking systems. Medivet offers competitive benefits including health and wellbeing support, and annual leave.