Veterinary Client Care Coordinator

Medivet; Cheltenham; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Health and wellbeing benefits

5 weeks annual leave + Bank Holidays

Extra Day for You

Cycle to Work

Season Ticket loans

Employee discounts on Medivet products

Job summary

Medivet Cheltenham is seeking a Client Care Assistant to be the first point of contact for clients, visitors, and colleagues. You will handle reception duties, greet clients, update records, and help keep the diary running smoothly.

The role requires good numeracy, experience with online appointment booking, calmness under pressure, and teamwork. Veterinary receptionist experience is desirable and the position is full-time on-site in Cheltenham.

Qualifications

• Reception duties experience and client-facing care are required.
• Good numeracy skills are required.
• Experience with online appointment booking systems is preferred.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Client care

Numeracy

Online booking systems

Tools

Online appointment booking system

Job description

Medivet Cheltenham is seeking a Client Care Assistant to be the first point of contact for clients, visitors, and colleagues. You will handle reception duties, greet clients, update records, and help keep the diary running smoothly.

The role requires good numeracy, experience with online appointment booking, calmness under pressure, and teamwork. Veterinary receptionist experience is desirable and the position is full-time on-site in Cheltenham.