Compassionate Veterinary Receptionist & Care Specialist

Medivet; Somerton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serV

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for clients, greeting them and supporting a busy veterinary practice. You’ll deliver exceptional client care, manage reception duties, and contribute to a smooth daily workflow.

You should have strong numeracy, experience with online appointment booking, and be a team player who can stay calm under pressure. Prior veterinary receptionist experience is desirable and flexibility is valued.

Qualifications

• Exceptional client-facing care experience
• Strong numeracy skills and comfort with numbers
• Experience using online appointment booking systems
• Team player who can work collaboratively
• Willing to learn and adapt in a veterinary practice
• Reception experience in a veterinary setting desirable

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for online booking
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Skills

Reception skills

Numeracy

Online booking systems

Team player

Learning mindset

Job description

Medivet is seeking a Client Care Assistant to be the first point of contact for clients, greeting them and supporting a busy veterinary practice. You’ll deliver exceptional client care, manage reception duties, and contribute to a smooth daily workflow.

You should have strong numeracy, experience with online appointment booking, and be a team player who can stay calm under pressure. Prior veterinary receptionist experience is desirable and flexibility is valued.