Client Care Assistant - Veterinary Receptionist

Medivet Group; Somerton; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling support

Life Assurance

Cycle to Work

Season Ticket loans

Discounts on products

Job summary

Medivet Group is seeking a Client Care Assistant (CCA) to be the first point of contact for client phone calls and visits. In this role, you will provide exceptional care to clients, patients, and colleagues, ensuring a welcoming environment.

You will perform reception duties, manage appointments, and collaborate within a supportive team. Ideal candidates will have strong client care skills and previous experience in a veterinary practice is desirable.

Qualifications

• Exceptional client facing care skills.
• Good numeracy skills with experience in online booking.
• Flexible and willing to learn.

Responsibilities

• Carry out reception duties and greet clients.
• Triage emergency appointments and manage schedule.
• Ensure appointment slots are available for online booking.
• Process repeat prescription order requests.

Skills

Client care

Reception skills

Numeracy

Teamwork

Appointment booking systems

Flexibility

Job description

Medivet Group is seeking a Client Care Assistant (CCA) to be the first point of contact for client phone calls and visits. In this role, you will provide exceptional care to clients, patients, and colleagues, ensuring a welcoming environment.

You will perform reception duties, manage appointments, and collaborate within a supportive team. Ideal candidates will have strong client care skills and previous experience in a veterinary practice is desirable.